Sale Refund | EN Plus

Sale & Refund

Sale & Refund Term

Please read these Sales and Refunds Terms (“Terms”) carefully, because they create a binding agreement between you (“you” or “User”) and Shenzhen EN Plus Tech Co., Ltd. (“EN Plus”), and they contain important information about your legal rights, remedies, and obligations. By purchasing EN Plus hardware or other products directly from EN Plus and indicating your assent to these Terms, you agree to be bound by these Terms. If you do not agree with these Terms, you will not be permitted to complete any purchases of products from EN Plus.

These Terms contain a binding arbitration clause and a waiver of class action rights in section 21. The terms and conditions in section 21 affect your rights regarding resolving disputes with EN Plus. Accordingly, you should review it carefully.

EN Plus offers an electronic vehicle charging solution for home and business users with hardware and an online service for control of charging functions of intelligent charging devices that is accessible locally on a network and remotely through the Internet via this website and a mobile application.

1.  Definitions

1.1. “You” and “your” refer to you as the purchaser of EN Plus’s hardware or other products.

1.2. “We,” “us,” and “our” are terms that refer to Shenzhen EN Plus Tech Co., Ltd. (“EN Plus”).

2.Sales and Refund Terms

These Terms govern only the purchase and sale of products from EN Plus through EN Plus’s website at https://www.en-plustech.com (the “Website”) and any other means of direct sales.

3. Terms of Use

Use of embedded software within hardware you purchase, EN Plus’s online service for control of charging functions of intelligent charging hardware devices (the “Service”), the Evchargo Cloud portal on the EN Plus website, or Evchargo’s mobile application are not governed by these Terms. Instead, they are governed by the Terms of Use at https://www.en-plustech.com/term-condition/ as they are amended from time to time. 

4. Orders

4.1. If you order a product from EN Plus, for instance, by using its website, you agree that your order is an offer to buy, under these terms, all products listed in your order. We must accept all orders or not be obligated to sell the products to you. We may choose to only accept orders at our sole discretion, or we may not receive an order because an ordered product is unavailable and not in stock.

4.2. After receiving your order, we will send you a confirmation email with your order number and details of the items you ordered. Your order will only be accepted once after receiving your confirmation email. You have the option to cancel your order at any time before we have sent your order confirmation email by sending an email to support@en-plus.com.cn.

4.3. If an ordered product is unavailable or out of stock or we do not accept your order for another reason, we will inform you by email and refund any payment for the product if it was already charged.

4.4. We are not responsible for pricing, typographical, or other errors in any offer by us, and we reserve the right to cancel any orders arising from such errors.

4.5. EN Plus will not be responsible for the minimum differences or inaccuracies that you may perceive between the products and how they appear on the website and the products you receive, including but not limited to differences caused by problems in displaying the website, quality of the photographic reproductions, problems caused by your browser or computer, or similar. EN Plus uses reasonable care to communicate a faithful image of its products on its website.

5. Purchase and Sale of Products

Once EN Plus accepts your order, your purchase of the ordered products will be complete, and EN Plus agrees to sell you the products listed in your order.

6. Pricing and Payment

6.1. The price listed on the website or those quoted via direct sales when you submit an order is the price you will pay for ordered products. Prices listed on the website or quoted via direct sales do not include taxes or the cost of shipping and handling. Taxes and the cost of shipping are shown as separate line items on your order and the confirmation email. You will be charged after your order is accepted. EN Plus accepts the following types of payment: credit or debit card, PayPal, check, or bank transfer.

6.2. All prices posted on the website or quoted via direct sales are subject to change without notice. The fee charged for a product will be in effect when the order is placed and will be sent out in your order confirmation email. Price increases will only apply to orders placed after such changes.

6.3. You represent and warrant that (i) the payment information you supply to us is accurate, correct, and complete, (ii) you are duly authorized to use such payment method for the purchase, (iii) charges incurred by you will be honored by your payment card issuer or payment service provider, and (iv) you will pay charges incurred by you at the posted prices, including all shipping and handling charges and applicable taxes.

7. Delivery and Shipment

7.1. We will arrange for the ordered products to be shipped to you via a carrier as shown on the website or quoted via direct sales. The risk of loss and title for ordered products passes to you once we deliver them to the carrier.

7.2. EN Plus estimates that shipments to locations will occur within an estimated period of fourteen (14) business days after the date of receipt of payment for parcel orders or twenty-five (25) business days for freight or LTL orders, except in cases of force majeure. Deliveries will be made on working days, from Monday to Saturday. This delivery period is only an estimate and is not a firm deadline. EN Plus is not liable for a reasonable delay beyond the estimated delivery date subject to applicable law.

7.3. When you receive the ordered products, if you see that the packaging has been opened, please get in touch with EN Plus immediately by emailing support@en-plus.com.cn for further instructions.

7.4. If EN Plus fails to deliver the ordered product within thirty (30) days after payment is complete, you may terminate the purchase and obtain a refund by sending an email to support@en-plus.com.cn.

8. Intellectual and Industrial Property Rights

The products you order from EN Plus, as well as all the components and/or constituent parts of the same, including but not limited to devices, technologies, source code, designs, text, trademarks, logos, videos, and images, are protected by intellectual property laws and rights. EN Plus and its licensors own the relevant academic and industrial property rights in the same and/or have obtained the applicable authorizations or permits from the third parties that are the owners thereof. Thus, you shall take no actions to violate the intellectual property rights of EN Plus or its licensors or to challenge, oppose, or interfere with any applications by EN Plus or its licensors for intellectual property protection in any of the same.

9. Warranty

The products you order are protected by the limited warranty at https://www.en-plustech.com/warranty/ 

As it is amended from time to time, which is incorporated by reference as if fully set forth. Please refer to the warranty for warranty repair or replacement service or a refund if you believe the ordered products you received are defective. You must provide proof of purchase when you return any ordered products.

10. Refunds

If EN Plus provides a refund for an ordered product under warranty, EN Plus will provide the refund within thirty (30) days after receiving the product back from you that you ordered. If, for any other reason, you are not satisfied with the requested product you receive from EN Plus, you may return the product within thirty (30) days after receiving it for a refund after EN Plus receives your returned item, as long as:

• You pay for the return shipping.

• You have not used the product, and it is in the same condition you received.

• You return the product in its original packaging.

• Your return is accompanied by proof of purchase.

• You contact support@en-plus.com.cn to obtain an RMA number and instructions for the return.

Any refund will be made using the same payment method for ordering the product.

11. Disclaimer of Warranties

Except as warranted in the limited warranty referenced above in Section 9, to the maximum extent permitted by applicable law, En Plus provides the ordered products “as is,” En Plus makes no other warranties, express, implied, or statutory, and En Plus hereby disclaims all warranties, representations, or conditions, express or implied, including without limitation any warranties of merchantability, fitness for a particular purpose, or non-infringement. Some jurisdictions do not allow exclusions of an implied warranty, so this disclaimer may not apply to you, and you may have other legal rights that vary by jurisdiction.

12. Limitation of Liability

Under no circumstances whatsoever shall En Plus or its suppliers be liable for indirect, special, incidental, or consequential damages, even if En Plus or one of its suppliers has been advised of the possibility or likelihood of such damages. Except as outlined in En Plus’s statement of limited warranty referenced in Section 9, En Plus shall not be liable for costs associated with the replacement or repair of the product, including, but not limited to, labor, installation, or other costs incurred by you and, in particular, any costs relating to the removal or replacement of any product. In no event shall En Plus’s liability for any and all claims, losses, or damages arising out of or relating to, in whole or in part, these terms, En Plus’s statement of warranty, or the ordered products, whether under contract, tort, negligence, statute, or otherwise, exceed the purchase price paid by you for the products. The preceding limitations and exclusions of damages shall apply to the maximum extent permitted by applicable law. In some jurisdictions, some exclusions or limitations may not apply to you.

13. Activation of Devices and Recharging Points 

13.1. After installing the ordered hardware devices, you agree to register them through the Website or the EN Plus application by accessing their registered account. You must use the activated charging point following the EN Plus instructions and refrain from using the product in a way that is not permitted in the instructions. 

13.2. EN Plus is entitled to withdraw any registered charging point or to block or cancel access to the charging service if the Client has not paid the service fee for EN Plus’s Service; if you are adjudged insolvent or bankrupt or are subject to a bankruptcy petition or other proceedings by or against you seeking relief under the laws relating to insolvency; if you have damaged the charging point; or if EN Plus detects any improper or fraudulent use of the charging service. 

13.3. You agree to inform EN Plus promptly of any damage, defect, or malfunction in the charging point by sending an email to support@en-plus.com.cn

14. Children

You must be 18 or older to purchase products from EN Plus. Our products are not intended for or marketed to children.

15. Geographic Restrictions

EN Plus is based in Shenzhen, China, and sells products only to people worldwide. You acknowledge that you may be unable to purchase products and that purchases by certain persons or persons in certain countries may not be legal. You are responsible for compliance with applicable laws.

16. Privacy and Security

Our privacy and security practices are described in our Privacy Policy at https://www.en-plustech.com/privacy/ as amended from time to time. Our privacy policy is incorporated by reference in these Terms as if fully set forth. The payment information you provide to our payment gateway is protected using Transport Layer Security (TLS) (the successor to the secure sockets layer (SSL).

17. Force Majeure

We will not be liable or responsible to you, nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when and to the extent such failure or delay is caused by or results from acts or circumstances beyond our reasonable control, including, without limitation, acts of god, hurricane, tsunami, flood, fire, earthquake, explosion, governmental actions, war, invasion or hostilities (whether war is declared or not), terrorist threats or acts, riot or other civil unrest, national emergency, revolution, insurrection, epidemic, lockouts, strikes or other labor disputes (whether or not relating to our workforce), restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials, materials, or internet or telecommunication breakdowns or power outages.

18. Written Communications

By accepting these terms, You agree that most communications with EN Plus will be electronic. EN Plus will contact you electronically or by displaying notices in the service. You consent to use these electronic means of communication and acknowledge that any news, information, and other communications electronically sent by EN Plus comply with any statutory or other legal requirements of being in writing.

19. Applicable Law

The use shall be governed by the internal laws of the People’s Republic of China without affecting its conflicts of laws principles. These terms shall not be governed by the People’s Republic of China Convention on Contracts for the International Sale of Goods, the application of which is expressly excluded.

20. Support

If you want to contact EN Plus’s customer service for assistance, you can use the following means: electronic mail sending an electronic mail to the address support@en-plus.com.cn

Postal Mail Sending:Floor2, Building6, No.1026 Songbai Road, Nanshan District,Shenzhen,China.

Post Code : 518055

21. Dispute Resolution

Any controversies, disputes, and claims (collectively, “claims”) arising out of or relating to these terms, the purchase of products from EN Plus, and/or the hardware or other products purchased from EN Plus shall be settled by binding arbitration, which shall be the sole and exclusive forum for adjudicating any such claims.

The arbitration will be administered by JAMS, Inc. according to its Comprehensive Arbitration Rules and Procedures (the “Rules”) by a single arbitrator appointed following the Rules, and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The place of arbitration shall be Shenzhen, China. The language of the arbitration shall be Chinese.

Nothing in these terms shall be construed to preclude EN Plus from seeking injunctive relief, damages, or other relief based on an infringement of EN Plus’s intellectual property rights. The parties irrevocably consent to the jurisdiction of Shenzhen, China, to resolve any action at law or in equity not subject to arbitration arising out of or relating to these terms or brought by EN Plus under the previous sentence. To the maximum extent permitted by applicable law, no arbitration or claim under these terms by you shall be joined with any other arbitration or claim, including that of another purchaser. No class arbitration proceedings shall occur, and you waive any rights to class arbitration. You must bring any claim, action, or proceeding against EN Plus no later than two (2) years after the claim or cause of action arose.

22. Amendments

EN Plus reserves the right to amend the Terms at any time by posting a new version on the website. The version of the Terms that applies to any purchase is the one in force at the time of the order. As the customer, you are responsible for reviewing the Terms every time you order products from EN Plus. You will be required to accept the current version of the Terms each time you submit an order for products.

23. Miscellaneous

The terms constitute the entire agreement and understanding between EN Plus and you and supersede all prior agreements, whether oral or written, between the parties concerning the subject matter of this agreement. Except as outlined in Section 22, no amendment, modification, or waiver of any provision of this agreement shall be effective unless the same shall be in writing and signed by you and an authorized representative of EN Plus. The unenforceability of any provision or provisions of these terms shall not render unenforceable or impair its remainder. If any provision of these terms is deemed invalid or unenforceable in whole or in part, the terms shall be deemed amended to delete or modify, as necessary, the invalid or unenforceable provision to render them valid, enforceable, and, insofar as possible, consistent with the original intent of the parties. The headings in these terms are solely for the convenience of reference and shall not be given any effect in the construction or interpretation of the terms. EN Plus may assign its rights under these terms to any successor in interest. You may not assign your rights or obligations under the terms without EN Plus’s advance written permission. These terms will be binding upon and inure to the benefit of EN Plus, its successors and assigns, and you and your permitted heirs, representatives, successors, and assigns.

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