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Last updated: November 17, 2025
Shenzhen EN Plus Tech. Co., Ltd. (hereinafter referred to as “EN+” or “we”) specializes in the electric vehicle charging sector. As a global provider of charging equipment and operational platforms, EN+ has consistently focused on identifying the technological, equipment, and operational platform requirements for new energy vehicles across all charging scenarios over the years. We have earned consistent customer acclaim through leading technology, automotive-grade quality, a global service network, and full lifecycle management.
EN+ and its affiliates fully recognize the importance of personal information to you. We will implement security measures in accordance with legal and regulatory requirements to protect your personal information and privacy. This Privacy Policy is intended to clearly inform you how we handle your personal information when you use all products and services directly provided by EN+ and its affiliates (collectively referred to as the “Services”). To clearly define the scope of this Privacy Policy, “affiliated companies” as used herein refers to any company or other entity that is controlling, controlled by, or under common control with EN+. This Privacy Policy applies to all products and services (collectively referred to as the “Services”) for which we process personal information, but does not apply to services independently operated by third parties or their linked websites/applications.
Please check this Privacy Policy for updates frequently. We may update this Privacy Policy periodically to reflect changes in our personal information processing practices related to the Services or changes in applicable laws. We will post notices on our website or your device to inform you in advance of any significant changes to our Privacy Policy, and will indicate the latest update time at the top of the Privacy Policy. The latest version of the Privacy Policy will always be available here: EN Plus • EN Plus .
In addition to this Privacy Policy, we may provide specific privacy statements relating to particular products and services or specific jurisdictions. You will receive further specific privacy statements when using our products or services. If there are any discrepancies between the terms of this Privacy Policy and a specific privacy statement, you should refer to the specific privacy statement for details on how we use your personal information.
I. What information do we collect?
II. How do we use your information?
III. With whom do we share your information?
IV. How do we ensure the security of your information?
V. Where will we send your data?
VI. What are your rights?
VII. How long will we retain your information?
VIII. Which third-party services do we use?
IX. Cookies, beacons and similar technologies
X. How do we handle the personal information of minors?
XI. Contact Us
XII. Supplement to the Privacy Policy for the U.S. Region
When you use EN+ products/services, we may collect your personal information. The specific types of data collected will vary depending on the product/service you use. We will not share or provide your information to any third party without your authorization, except where disclosure is permitted under applicable law. EN+ will only collect and use your personal information for the purposes described in this statement. The personal information we may collect includes:
(1)Account Information: When you create an account or profile with us, we need you to provide information such as your mobile phone number, email address, custom username, and password. This information will be used to verify your identity, ensure account security, and provide you with services.If you do not provide this information, you may not be able to use our services properly.
(2) Payment Information: When purchasing EN+ products or services, you may need to provide transaction information such as name, contact information, address, unified social credit code, business license, and bank card number. This information will be used for order generation, payment processing, logistics and distribution, etc., to ensure the smooth completion of the transaction. If you wish to obtain an invoice, you will also need to provide your name, or company name, company taxpayer identification number, address, telephone number, bank name and account number, etc., which are necessary for issuing an invoice.
(3) Communication Information: In order to respond to your customer service requests in a timely manner, we will ask you to provide certain information to verify your identity, such as the service you inquired about (including repair history) and information related to your inquiry (including your chat history and communication records).
In addition to the information you provide directly, we also collect information about your use of our products or services through software on your device and other means. This information includes:
When you visit our web pages or use our mobile applications, you may provide us with technical information about the device running the browser or application. This information includes your IP address or device address, web browser and/or device type, the web pages or websites you visited before and after using the product or service, hardware version, and operating system. We may also use these technologies to collect information about your interactions with emails, such as whether you opened, clicked on, or forwarded the email.
Backup service is disabled by default; your information will not be actively uploaded or disseminated via mobile devices. Unless you explicitly grant permission, we have no right to access your log data. Once granted permission, only logs within your selected date range will be accessible to us.
Information we obtain from third parties and sources outside our services (such as our business customers and partners) includes personal information. If we combine or associate information from other sources with the personal information we collect through the services, we will treat the combined information as personal information in accordance with this Privacy Policy.
(1) We may invite you to join EN+’s product improvement program to help us design new products, new services, or improve our existing products and services. If you agree, we may collect the following information from you for analysis and research on our products or services: your account information, device information, diagnostic and usage data.
(2) With your consent, we may have our technicians visit you directly to understand your use of our products/services or to collect fault reports.
(3) We may also collect other information that you choose to send to us about you, your device or your use of the Service.
We will use the collected information for the following purposes:
We may use and combine information collected about you through our services, devices, or other sources for the purposes described above.
When you use our services, we will share the types of information we collect (as described above) with the following entities to achieve the purposes outlined above.
Our controlled or owned EN+ brand and non-branded subsidiaries and affiliates.
Third parties we work with. These business partners control and manage your personal information. For example, we may share your information with the following types of business partners to the extent necessary:
We carefully select companies that provide services to us or on our behalf, such as assisting with repairs, operating customer contact centers, providing customer service activities, conducting customer satisfaction surveys, billing, or sending emails on our behalf. These service providers are also committed to protecting your information.
For example, we may be required to disclose your information under the law, legal process, or orders from government agencies or courts. They may also request your information from us for law enforcement, national security, counterterrorism, or other public safety-related purposes.
We may disclose your information to third parties in the event of a merger or transfer, acquisition or sale, or bankruptcy.
In addition to the disclosures described in this Privacy Policy, we may share information about you with third parties when you separately consent to or request such sharing.
We take data protection very seriously. We have implemented physical and technical safeguards to ensure the security of your information. However, please note that despite our reasonable measures to protect your information, no website, internet transmission, computer system, or wireless connection can be completely secure.
When you use our services, your personal information will be transferred, stored, and processed as needed, both within and outside the country/region of your residence.
Residents of the European Economic Area (EEA), the United Kingdom, and Switzerland are limited to this population.
If you choose to use EN+ products and services within the European Economic Area (EEA), EN Plus Tech GmbH, located in Germany (with data stored in German data centers), is the data controller. Please note that local laws in non-EEA countries/regions may provide lower levels of protection than those applicable in the EEA. Nevertheless, when transferring your personal information outside Europe, we will comply with applicable European data protection laws to provide the same level of protection as outlined in this policy, ensuring your personal information remains secure. Measures we implement to safeguard your information transfers include the use of Standard Contractual Clauses approved by relevant data protection authorities.
Your personal information belongs to you. You have the right to request that we provide you with details of the information we collect, and to provide you with your personal information in a structured, commonly used, and machine-readable format, to delete information, or to correct any inaccurate information. You can contact us at any time by emailing support@en-plus.com.cn , or by using the methods provided on the website or in the application.
However, requesting the deletion of your personal information may also prevent you from accessing the services we provide. We will not delete certain data that we are legally required to retain.
For security reasons, you may need to provide a written request or otherwise prove your identity. We may require you to verify your identity before processing your request.
We generally do not charge fees for your reasonable requests; however, for repeated requests that exceed reasonable limits, we will charge a certain cost fee as appropriate. We may refuse requests that are unjustifiably repeated, require excessive technical means (e.g., requiring the development of a new system or fundamentally changing current practices), pose a risk to the legitimate rights and interests of others, or are highly impractical (e.g., involving information stored on backup tapes).
Residents of the European Economic Area (EEA), the United Kingdom, and Switzerland are limited to this population.
You also have the following additional rights.
You can request that we restrict the processing, sharing, or transfer of your personal information. You can object to our processing of your personal information when we process it for legitimate business interests or use it for marketing purposes (including user profiling). You have the right to data portability, which means you can request that we provide your personal information to you or third parties in a machine-readable format.
If you have consented to EN+ processing your personal information, you may withdraw your consent at any time. We will continue to follow your preferences, and this will not affect the legality of the processing prior to your withdrawal of consent.
You can contact us using the contact information at the end of this Privacy Policy to exercise these rights. Please note that each right is subject to legal exceptions and limitations, and we may need to retain information for backup, archiving, fraud and abuse prevention, fulfilling legal obligations, or other legitimate reasons.
If you believe that our processing of your personal information violates data protection laws, you can file a complaint with the relevant regulatory authority.
You can find contact information for all European Economic Area regulatory bodies in Our Members | European Data Protection Board .
In the UK, please visit Contact us | ICO ;
In Switzerland, please visit https://www.edoeb.admin.ch/edoeb/en/home/deredoeb/kontakt.html .
We will not retain your personal information for longer than necessary for the purposes for which it was collected. This means that when the information is no longer needed, we will destroy or delete it from our systems. In some cases, your personal information will be anonymized, meaning you can no longer be identified through this information.
The personal information we collect and generate within the territory of the People’s Republic of China will be stored within the territory of the People’s Republic of China.
We take appropriate measures to ensure that we process and retain information about you in accordance with the following logic:
At least for the duration of time that this information will be used to provide you with services;
As required by law, contract, or our statutory obligations;
Only for the time required for the purpose of collecting and processing information, or for a longer period of time as required by any contract, applicable law or statistical purpose, under appropriate safeguards.
When you voluntarily delete your personal information, cancel your account, or withdraw your authorization for the processing of personal information, we will endeavor to delete the relevant personal information. However, if the storage period stipulated by laws and regulations has not yet expired, or if deletion is technically unfeasible, we may be unable to immediately remove the corresponding information from our systems. In such cases, we will archive your personal information.
Some content, ads, and features in our services are provided by third parties. These third parties may use cookies, beacons, tracking pixels, and other tools to collect information about your use of the services. These third parties are not directly controlled by EN+, so we recommend that you review their privacy policies to understand how they use your data.
For certain applications and services (including social networks), we receive and store login information, as well as other information that you allow us to receive when you connect to these applications and services.
We use technologies called cookies, beacons, or pixels, along with other tools (collectively, the “Technologies”), in conjunction with certain third parties (such as content providers and advertisers) to transmit information from your device to our servers. These technologies can be embedded in online content, videos, and advertisements. They allow our servers to read certain types of information from your device, to understand when you viewed specific content or advertisements, and to determine the time and date you viewed the content, as well as information about your device, including its IP address. Among other purposes, these technologies help us to:
You can manage or delete cookies according to your preferences. You can clear all cookies stored on your computer, and most web browsers have a function to block cookies. However, if you do this, you will need to manually change your user settings each time you visit our website. For details on how to change your browser settings, please visit the information page on the respective browser’s official website. Furthermore, any previously recorded information will be deleted, which may have some impact on the security of the services you use.
If you do not wish your activity to be tracked by website beacons and pixel tags, you can unsubscribe from the mailing list at any time.
Our products, website, and services are primarily intended for adults. Minors may not create their own user accounts without the consent of their parents or guardians.
In cases where we collect personal information of minors with parental consent, we will only use or disclose this information as permitted by law, with the explicit consent of the parent or guardian, or when necessary to protect the minor.
Although local laws and customs may differ in their definition of minors, we consider anyone under the age of 16 to be a minor.
If we discover that we have collected personal information from minors without prior verifiable parental consent, we will delete the relevant data as soon as possible.
To provide you with better service, we may update the terms of this Privacy Policy based on service updates and relevant legal requirements. We reserve the right to modify or update this policy from time to time. Any changes to this policy will be posted on the EN+ APP and the EN+ official website. Such changes shall constitute part of this Privacy Policy. For significant changes, we will seek your consent again via an EN+ APP pop-up notification.
Significant changes referred to in this Policy include, but are not limited to:
If you do not agree with the revised Personal Information Protection Privacy Policy, you should immediately cease using EN+ services. Your agreement signifies that you have fully read, understood, and accepted the updated policy and are willing to be bound by it.
This policy applies to all EN+ services. However, certain services may have specific privacy policies that provide more detailed explanations of how we handle your information within those services. In case of any inconsistencies between this policy and a specific service’s privacy policy, the specific privacy policy shall prevail.
If you have any questions, complaints, or suggestions regarding this Privacy Policy or matters related to personal information protection, you may contact us through any of the following methods:
1. Email us at: support@en-plus.com.cn
2. Mail to the following address: 2nd Floor, Building 6, 1026 Songbai Road, Nanshan District, Shenzhen City, Guangdong Province, China
This Supplement to the Privacy Policy for the United States (the “US Supplement”) outlines additional regulations regarding the processing of personal information of U.S. residents and should be read in conjunction with the EN+ Privacy Policy. In the event of any conflict between the terms of the Privacy Policy and these US Supplements, the terms of these US Supplements shall prevail.
EN+ cannot access the biometric data stored on your device.
In addition to the categories of personal information that EN+ may collect as mentioned above, some services may also use biometric data stored on your device to provide product or service features. We may also automatically generate certain biometric data when you use certain services.
This biometric data will remain on your device and will not be transmitted to, accessed, or retrieved by EN+. EN+ will not share this biometric data with any third party. You can delete your registered biometric data or voice wake-up commands at any time in the relevant settings. Because EN+ cannot access this data, it cannot delete it for you.
State Law Privacy Rights
In addition to the rights you enjoy as described in the “What are your rights?” section of our Privacy Policy, you may also opt out if we make material changes to our Privacy Policy or the privacy statement for a specific service, in accordance with applicable law, when we: (1) sell your personal information; (2) share your personal information for cross-scenario behavioral advertising purposes; (3) process your personal information for targeted advertising purposes; (4) collect or process your sensitive data; (5) collect your personal information through voice recognition; or (6) further materially different processing of previously collected personal data. Furthermore, you may also request a list of specific third parties and/or categories of third parties to whom we have disclosed personal data, in accordance with applicable law.
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Floor 2-3, Building 6, No.1026 Songbai Road, Nanshan District, Shenzhen, China, 518055