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FAQ

What’s your warranty?

We provide 2 years warranty for AC chargers and 1 year warranty for DC chargers. In case any abnormality occurs to the chargers, apply the following treatments as the after-sales policy, no matter in domestic or overseas market:

1. For some simple problems, such as abnormal operation, wiring abnormalities, network failures, we support remotely while customer do maintenance on site.

2. For complicated problems or quality hazards, we compensate to provide spare parts/units for customer to replace the defective parts/units. Seller take responsibility for the transportation cost to ship the spare parts/units to customer, and we choose the transportation means.

What are your prices?

Our prices are subject to change depending on supply and other market factors. We will send you an updated price list after your company contact us for further information.

Do you have a minimum order quantity?

Yes, we can accept 1~2 samples in the first time, while there is the MOQ for each product should be respected when come to mass order.

Can you supply the relevant documentation?

Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.

What is the average lead time?

For samples, the lead time is about 7 days. For mass production, the lead time is 20-30 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have your final approval for your products. If our lead times do not work with your deadline, please go over your requirements with your sale. In all cases we will try to accommodate your needs. In most cases we are able to do so.

What kinds of payment methods do you accept?

You can make payment payment to our bank. 100% against order for sample, 50% deposit, 50% balance payment before shipment for mass order.

Do you guarantee safe and secure delivery of products?

Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.

How about the shipping fees?

The shipping cost depends on the way you choose to get the goods. Express is normally the most quickest but also most expensive way. By seafreight is the best solution for big amounts. Exactly freight rates we can only give you if we know the details of amount, weight and way. Please contact us for further information.


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